Have you ever signed into Microsoft Teams, ready to start a meeting, but Teams gives you a “We ran into a problem” error? Unfortunately, this problem is relatively commonbut it’s ambiguous and poorly documented.
When you receive this error, you can’t continue to use Teams until you resolve the underlying cause. In this article, I will show you some ways to help you resolve this error. First, let’s see why this error appears in the first place.
We ran into a problem: why is this happening?
It’s hard to pinpoint what’s causing the “we ran into a problem.” Microsoft too does not have proper documentation for this particular error, but I found a few potential reasons.
Some people encounter this error message when click a link for an emailed meeting invitation. After clicking the link to join the meeting, Microsoft Teams opens and takes about a minute to try to connect. At this point, Teams displays the error message. When you dismiss the error message, Teams closes.
A delay between Microsoft server and the end user is probably the culprit. This will cause a timeout and this error message will appear. The problem may also be related to firewall, apache timeout settingsand infrastructural latency.
Whatever the routing problem, I’ll show you some things you can try to fix the situation.
Receive the latest TechGenix technical news!
6 possible solutions
Microsoft did not release an official patch for the “We ran into a problem” error, but many users find multiple workarounds. I have also compiled a list of 6 possible solutions to the problemeach addressing a different underlying cause.
1. Restart your computer
Restarting your computer and seeing if the error goes away seems cliche, but many message board posts claim that this fixes the error. Although in some cases restarting does not fix the problem.
If a resource over-allocation timeout is the culprit, a restart of the computer may fix the problem. Try this with skepticism, so you can eliminate the problem with background tasks monopolizing network resources.
2. Update Microsoft Teams
When I encountered the “We ran into a problem” error in my own environment, I managed to fix the problem with a Microsoft Teams update.
Teams has its own built-in update mechanism. This update method is different from the one used by Microsoft to automatically update Microsoft 365 Apps. Follow these 5 steps to update Teams:
1. Open Microsoft Teams.
2. Click the ellipsis button to display more options, then choose Check for updates option as shown in the image below.
3. Keep working while Microsoft Teams check for and install updates background.
4. Click the link to refresh Teams from the Teams have been updated pop-up message.
5. Update Windows when you are done updating Teams.
3. Sign out of Microsoft Teams
Try sign out of Microsoft Teams then sign back in to solve the problem. Some say it’s okay temporarily correct the situationbut the error may reappear after a day or two.
This step can also be useful if you have a stuck Teams background process that you need to end. If you can’t figure out what’s causing Teams to stall, this can only be a short term solution.
4. Check for conflicting software
Few reports indicated that conflicting software on the system caused the error. If you are running additional communication apps with Teams, try temporarily disable them to see if that fixes the problem.
While searching for a solution, I found at least one report of outdated security software causing an issue with Teams. This could block a task or cause a timeout. Keep your apps updated to avoid this problem.
5. Delete Teams Cached Credentials
You can also try deleting cached credentials used by Teams. Follow these 6 Steps to Clear Microsoft Teams Cache:
1. Sign out teams and close the Request for teams.
2. Open the Windows Control Panel and click User accountsfollowed by Accreditation manager.
3. Click the Windows credentials button to see cached credentials for installed apps
4. Check the list for Microsoft Teams credits. They don’t always exist, but if you find an entry related to Teams, delete it.
5. Delete your Teams cache from Windows, but be sure to back it up first, just in case. The profile is stored in %appdata%RoamingMicrosoftTeams.
6. Restart the computer, start Teams and sign in.
Final Thoughts
Ultimately, I cannot guarantee that these techniques will resolve the error in all scenarios. Still, these steps worked for many users like me, so you can definitely give them a try. It’s at Microsoft will provide a permanent fix for this issue.
Have more questions about Microsoft Teams errors? Check FAQs and Resources headings below!
Get the latest TechGenix tech news
FAQs
Will completely removing and reinstalling Microsoft 365 on the device fix the “We ran into a problem” error?
Removing and reinstalling Office may correct the problem. Some people have managed to fix the problem using this method, others have not. You can try the steps I have provided in this guide as they cover many potential underlying causes.
Is the “We ran into a problem” error the same as the “We ran into a problem reconnecting” error?
Microsoft has released a fix for the “We encountered a problem reconnecting” error. This error is asking the user to try again in a few minutes, and it appears to be a separate issue. At this time, we’re still awaiting a fix for the “We ran into a problem” error, but many have already found handy workarounds.
What is the underlying cause of the “We ran into a problem” error?
Microsoft has not given an official explanationbut it could be due to a delay between Microsoft servers and the end user. This error also occurs because of firewall and infrastructure latency. Lately, misallocation of resources in the system can lead to this error. Until Microsoft releases an official patch, you can try if any of the above suggestions help.
Can I clear cache from Teams instead of using File Explorer?
No, you can only clear the Teams cache via File Explorer. To clear Microsoft Teams cache, go to Windows Control Panel and click User Accounts. After that go to Credential Manager, click on Windows Credentials and delete any entry related to Teams. Also, be sure to create a backup of your Teams cache before deleting it!
Why do I need to back up the Teams cache before deleting it?
Microsoft periodically makes changes to Teams. Although clearing the cache is reasonably safe today, there can be no guarantee that it will always be the case. Having a backup gives you a way to roll back to a known state in case something unexpected happens.
Resources
Microsoft: Teams connection errors
Learn how to troubleshoot Microsoft Teams sign-in errors here.
Microsoft: troubleshooting teams
Learn more about how to troubleshoot Microsoft Teams here.
Microsoft Teams Known Issues Webinar
Learn about known issues that may affect Microsoft Teams webinars here.
TechGenix: Upgrade to Microsoft Teams
Find out how to switch to Microsoft Teams here.
TechGenix: Configure Microsoft Teams
Learn how to set up Microsoft Teams here.
TechGenix: Microsoft Teams Call Quality Dashboard
Learn how to monitor Microsoft Teams call quality with Call Quality Dashboard here.
Have you ever signed into Microsoft Teams, ready to start a meeting, but Teams gives you a “We ran into a problem” error? Unfortunately, this problem is relatively commonbut it’s ambiguous and poorly documented.
When you receive this error, you can’t continue to use Teams until you resolve the underlying cause. In this article, I will show you some ways to help you resolve this error. First, let’s see why this error appears in the first place.
We ran into a problem: why is this happening?
It’s hard to pinpoint what’s causing the “we ran into a problem.” Microsoft too does not have proper documentation for this particular error, but I found a few potential reasons.
Some people encounter this error message when click a link for an emailed meeting invitation. After clicking the link to join the meeting, Microsoft Teams opens and takes about a minute to try to connect. At this point, Teams displays the error message. When you dismiss the error message, Teams closes.
A delay between Microsoft server and the end user is probably the culprit. This will cause a timeout and this error message will appear. The problem may also be related to firewall, apache timeout settingsand infrastructural latency.
Whatever the routing problem, I’ll show you some things you can try to fix the situation.
Receive the latest TechGenix technical news!
6 possible solutions
Microsoft did not release an official patch for the “We ran into a problem” error, but many users find multiple workarounds. I have also compiled a list of 6 possible solutions to the problemeach addressing a different underlying cause.
1. Restart your computer
Restarting your computer and seeing if the error goes away seems cliche, but many message board posts claim that this fixes the error. Although in some cases restarting does not fix the problem.
If a resource over-allocation timeout is the culprit, a restart of the computer may fix the problem. Try this with skepticism, so you can eliminate the problem with background tasks monopolizing network resources.
2. Update Microsoft Teams
When I encountered the “We ran into a problem” error in my own environment, I managed to fix the problem with a Microsoft Teams update.
Teams has its own built-in update mechanism. This update method is different from the one used by Microsoft to automatically update Microsoft 365 Apps. Follow these 5 steps to update Teams:
1. Open Microsoft Teams.
2. Click the ellipsis button to display more options, then choose Check for updates option as shown in the image below.
3. Keep working while Microsoft Teams check for and install updates background.
4. Click the link to refresh Teams from the Teams have been updated pop-up message.
5. Update Windows when you are done updating Teams.
3. Sign out of Microsoft Teams
Try sign out of Microsoft Teams then sign back in to solve the problem. Some say it’s okay temporarily correct the situationbut the error may reappear after a day or two.
This step can also be useful if you have a stuck Teams background process that you need to end. If you can’t figure out what’s causing Teams to stall, this can only be a short term solution.
4. Check for conflicting software
Few reports indicated that conflicting software on the system caused the error. If you are running additional communication apps with Teams, try temporarily disable them to see if that fixes the problem.
While searching for a solution, I found at least one report of outdated security software causing an issue with Teams. This could block a task or cause a timeout. Keep your apps updated to avoid this problem.
5. Delete Teams Cached Credentials
You can also try deleting cached credentials used by Teams. Follow these 6 Steps to Clear Microsoft Teams Cache:
1. Sign out teams and close the Request for teams.
2. Open the Windows Control Panel and click User accountsfollowed by Accreditation manager.
3. Click the Windows credentials button to see cached credentials for installed apps
4. Check the list for Microsoft Teams credits. They don’t always exist, but if you find an entry related to Teams, delete it.
5. Delete your Teams cache from Windows, but be sure to back it up first, just in case. The profile is stored in %appdata%RoamingMicrosoftTeams.
6. Restart the computer, start Teams and sign in.
Final Thoughts
Ultimately, I cannot guarantee that these techniques will resolve the error in all scenarios. Still, these steps worked for many users like me, so you can definitely give them a try. It’s at Microsoft will provide a permanent fix for this issue.
Have more questions about Microsoft Teams errors? Check FAQs and Resources headings below!
Get the latest TechGenix tech news
FAQs
Will completely removing and reinstalling Microsoft 365 on the device fix the “We ran into a problem” error?
Removing and reinstalling Office may correct the problem. Some people have managed to fix the problem using this method, others have not. You can try the steps I have provided in this guide as they cover many potential underlying causes.
Is the “We ran into a problem” error the same as the “We ran into a problem reconnecting” error?
Microsoft has released a fix for the “We encountered a problem reconnecting” error. This error is asking the user to try again in a few minutes, and it appears to be a separate issue. At this time, we’re still awaiting a fix for the “We ran into a problem” error, but many have already found handy workarounds.
What is the underlying cause of the “We ran into a problem” error?
Microsoft has not given an official explanationbut it could be due to a delay between Microsoft servers and the end user. This error also occurs because of firewall and infrastructure latency. Lately, misallocation of resources in the system can lead to this error. Until Microsoft releases an official patch, you can try if any of the above suggestions help.
Can I clear cache from Teams instead of using File Explorer?
No, you can only clear the Teams cache via File Explorer. To clear Microsoft Teams cache, go to Windows Control Panel and click User Accounts. After that go to Credential Manager, click on Windows Credentials and delete any entry related to Teams. Also, be sure to create a backup of your Teams cache before deleting it!
Why do I need to back up the Teams cache before deleting it?
Microsoft periodically makes changes to Teams. Although clearing the cache is reasonably safe today, there can be no guarantee that it will always be the case. Having a backup gives you a way to roll back to a known state in case something unexpected happens.
Resources
Microsoft: Teams connection errors
Learn how to troubleshoot Microsoft Teams sign-in errors here.
Microsoft: troubleshooting teams
Learn more about how to troubleshoot Microsoft Teams here.
Microsoft Teams Known Issues Webinar
Learn about known issues that may affect Microsoft Teams webinars here.
TechGenix: Upgrade to Microsoft Teams
Find out how to switch to Microsoft Teams here.
TechGenix: Configure Microsoft Teams
Learn how to set up Microsoft Teams here.
TechGenix: Microsoft Teams Call Quality Dashboard
Learn how to monitor Microsoft Teams call quality with Call Quality Dashboard here.