If you unable to connect to RDS servermaybe after restarting the server or updating Windows on your computer, this article may help you. RDS or Remote Desktop Services is a platform of choice providing secure mobile and remote desktop access. Errors can occur with RDS due to corrupt or damaged Windows files installed during Windows Update.
Remote Desktop cannot connect to the remote computer for one of the following reasons:
- Remote access to the server is not enabled
- The remote computer is turned off
- The remote computer is not available on the network
Make sure the remote computer is turned on and connected to the network, and that remote access is enabled.
Why can’t Windows connect to RDS servers?
There is no specific reason why this error may occur. However, many users encountered this error after updating to Windows 11 22H2 version. Other reasons why this error may occur are:
- Corrupt update files
- Critical services are not working properly
- Misconfigured network settings
Unable to connect to RDS server after restarting server or updating Windows
If you cannot connect to the Remote Desktop Server (RDS) after restarting the server or updating Windows, here are some troubleshooting steps you can follow:
- Check internet connection
- Check RDP protocol status on a remote computer
- Edit registry to unfreeze RDP connection
- Restart Remote Desktop Services
- Rollback Windows Upgrade/Update
Let us now see these in detail.
1]Check internet connection
Before you start with different methods to fix this problem, check your internet connection. A weak or unstable internet connection may also be responsible for your device’s inability to connect to the RDS server. You can visit any connection verification website to check your internet connection.
2]Check the status of RDP protocol on a remote computer
RDP has a registry entry that allows you to enable RDP, which is important for the Remote Desktop application to establish a connection. Be sure to back up the registry before making any changes.
Type Regedit in the Run prompt (Win + R) and press the Enter key. Then navigate to the following path.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server.
Double click on the DWORD fDenyTSConnections and change the value to 0 to enable RDP.
Related: Remote Desktop cannot find the computer.
3]Edit the registry to unfreeze the RDP connection
If the RDS connection tries to connect via UDP and not via TCP, it may cause the RDS server to malfunction. To resolve this issue, add the following registry setting and Remote Desktop Connection will work. Here’s how:
- press the Windows key + R to open the To run dialog box.
- Type regedit and knock Walk in.
- Navigate to the following path:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services\Client
- Right-click in the right pane and select New > DWORD (32-bit) value.
- Rename the value to fClientDisableUDP.
- Now right click on the newly created value and select Edit.
- Put it on Value data as 1 and click on Ok to save changes.
- Restart your device and check if the RDS server is starting.
4]Restart Remote Desktop Services
If the error is still not fixed, restart Remote Desktop Services. This will establish a new connection to the servers. Here’s how:
- Click on Beginlook for Servicesand open it.
- Scroll down and search Remote Desktop Services.
- Right click on the service and select To restart.
To fix: Your computer cannot connect to the remote computer
5]Windows Update/Upgrade Rollback
If the problem occurred after Windows Updates, you might consider uninstalling the update. To uninstall an update, follow these steps:
- press the Windows key + R to open the To run dialog box.
- Type appwiz.cpl and knock Walk in.
- On the Uninstall or view a program page, click View installed updates.
- Right-click on the recently installed update and select Uninstall.
If this happened after installing a feature update, this article will show you how to undo the feature update.
Lily: An internal error has occurred error for Remote Desktop Connection
Why won’t remote desktop connect?
A weak internet connection is the most common reason why a remote desktop won’t connect. You can ping a Telnet and PsPing client from your local computer to check remote computer connectivity. However, a firewall can also sometimes block servers.
Troubleshoot: Windows 11/10 Remote Desktop connection issues and errors
How to Add Remote Desktop Connection in Windows 11/10?
To add Remote Desktop Connection in Windows 11/10, go to Computer Management and navigate to Local Users and Groups. Then expand the option and scroll down to Remote Desktop Users. Next, right-click and complete the steps to add users.
To fix: Your credentials did not work in Remote Desktop on Windows.
