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DUBLIN, May 26, 2023 /PRNewswire/ — The UK Personal Injury Consumer Research Report has been added to from ResearchAndMarkets.com offer.
The Personal Injury Consumer Research Report 2023 provides an analysis of the results of a survey of 600 people who went through the claims process over the past 18 months. Where possible, in the report, the latest survey results are compared to the results of previous surveys in 2020, 2019 and 2018.
Selected results:
The Official Injury Claim (OIC) portal has been introduced as a new free and independent service allowing people injured in road traffic accidents (RTAs) to claim compensation without legal assistance (in England and Wales). Our latest survey shows that there is still a long way to go before many individuals abandon professional advisers and handle a claim themselves.
First, the percentage of individuals taking a claim themselves has been very low every year since our survey began in 2018 – less than 10% – and that hasn’t changed in 2023.
Awareness of OCI among those who have gone through the claims process in the last 18 months is also relatively low, and actual use is extremely low, while many who have heard of it are likely to met through their professional advisor.
Nevertheless, another survey result shows that a majority of people would be willing to complete the claims process themselves via an online platform offering encouragement for increased personal use of OIC in the future.
A clear majority of claims in the 2023 survey – 58% – fell within the small claims limit, meaning the compensation received was £5,000 or less. However, the vast majority of them will have been dealt with by professional advisers. Although many small IP law firms and claims management companies (CMCs) have exited the small claims business in the past two years, the key role played by professional advisers in these small claims remains.
While individuals have so far been reluctant to use online claims solutions directly, they have embraced digital sources and platforms to find legal counsel. A mix of sources have been used to find an advisor, but the role of online routes is slowly increasing, particularly search engines, supplier direct online content, social media channels and consumer review sites .
Mandatory mediation is offered by the Ministry of Justice (MoJ) as part of litigation reduction efforts. The incidence of effective mediation in IP claims has increased slightly in 2023, compared to the previous survey, but it is still only used in a minority of claims – 25%.
Nearly half of respondents say they would be willing to have a medical exam online, but there are still nearly 4 in 10 who would like to see a medical professional in person for an exam. Just over a third would be comfortable taking a rehab program online
Main topics covered:
1. SUMMARY
- Summary
- Incidents conducted by RTAs and accidents in a public place
- Insurers involved in a clear majority of RTA/whiplash claims but not lawyers
- More than half of all payments are £5,000 or less within the small claims limit
- A mix of claims funding models, but led by “no gain, no fee” agreements
- Nearly half seek advice, but almost as many opt for their first option
- Digital routes are the most used to find an advisor and are growing in importance
- Half of those with RTA, whiplash, soft tissue claims found the process simple
- Awareness of the OIC Portal is low, but majority would use an online solution
- More than one third have participated in mediation at some stage of the claims process
- Only two IP brands have awareness levels above 50%
- Nearly half are willing to undergo an online medical examination
2. PRESENTATION
3. BACKGROUND
- Road accidents in mind
4. PERSONAL INJURY CLAIMS
- Nearly half involve only one insurer in their RTA and whiplash claims
- Different paths used to choose a legal advisor but digital sources are multiplying
- Nearly half shop around to choose a legal advisor
5. COMPLAINTS PROCESS
- Advice used led by insurers and notaries
- Half of applicants agree the application process was straightforward
6. CLAIMS FUNDING AND SETTLEMENT
- More than half of all claim payments fall under the small claims limit
- Mix of claim funding options led by “no gain, no cost” agreements
- More than one third have participated in mediation at some stage of the claims process
7. FIXED FEES FOR CLINICAL NEGLIGENCE CLAIMS
- A minority agrees a flat fee for CN claims of up to £25,000 is a good idea
8. AWARENESS AND USE OF PERSONAL INJURY MARKS
- Awareness of most IP brands is relatively low, with only two exceeding 50%
9. ONLINE OPTIONS – VIRTUAL EXAMS, HEARINGS, ICOs
- Almost half satisfied with virtual medical check-up and more interest in online courts
- Limited knowledge and use of official injury claim portal
10. MARKET TRENDS
- Lower volume in all loss categories in 2022
Companies cited
- Admiral Law
- Bolt Burdon Kemp
- Bott & Co.
- Carpenters
- DAS Legal
- DLG Legal
- Express Lawyers
- First4Lawyers
- Fletchers
- Harris Fowler
- Hudgels Lawyers
- InjuryLawyers4U
- Irwin Mitchell
- Leigh’s Day
- Lyon Davidson
- Minister’s Act
- National accident
- New law
- Patient Complaint Line
- Slater and Gordon
- Stewarts
- Thompsons
- Thorneycroft
- Winn Lawyers
For more information about this report visit https://www.researchandmarkets.com/r/2pa14b
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