CHICAGO, August 5, 2021 / PRNewswire / – SPLIC software, (SPLICE), a customer engagement company specializing in automated communications workflows and digital communications, today announced the launch and rebranding of its long-running survey program.
The rebranding is a response to the dramatic increase in demand for survey data, particularly Net Promoter Scores (NPS) and Customer Satisfaction Scores (CSAT). Customer expectations have grown at record speed over the past year, and businesses need powerful and intuitive tools to measure their ability to meet those expectations.
Thrive ™ focuses not only on creating and sending surveys and collecting feedback, but also on using that feedback to help businesses and brands learn, grow and prosper. SPLICE emphasizes using the Thrive ™ application with the SPLICE Client Success Team to improve both the customer and employee experience. The app offers call, text and email deployment, incorporates advanced machine learning and analytics, as well as personalized reporting options with recommendations for improvement.
“Companies are looking not only for a platform, but a partner that will guide them on their customer engagement journey,” said Tara Kelly, President and CEO of SPLICE Software®. “With Thrive ™ and the Client Success team here at SPLICE, we are proud to offer exactly that at a fraction of the traditional cost for similar tools.”
Built-in gamification and valuable NPS training are also available within the newly redesigned platform, including best practices for closing the loop, a central element in creating a more dynamic customer experience. Thrive ™ can also provide recommendations on the customer journey to increase response rates, illustrating more nuanced information and ultimately supporting the strongest engagement possible.
“We chose SPLICE, in part, for the ability to send out personalized, natural sounding email and robocall surveys,” said Lisa Osachoff, Director of Human Resources and Culture at Western Financial Group. “Unlike our previous vendor, SPLICE was able to customize the functionality of the survey program so that our management team across the country could get relevant, real-time reports in an easy-to-interpret format. We received expert advice on how questions could be worded to help increase customer engagement. Surveys are presented as coming directly from us rather than from a third party, which improves the customer experience and response rate. “
SPLICE Software has also generated strong interest from companies in the insurance, financial services and retail industries for the redesigned legacy platform, proving that the desire for customer engagement based improvements on data transcends any industry or practice.
Thrive ™ is available now, and to learn more about the upgraded Dialog Suite ™ and to request a demo, visit https://www.splicesoftware.com/services/surveys/.
About the SPLICE software
SPLIC software is in the realm of driving real conversations with customers for retailers, insurers, financial institutions and healthcare providers. SPLICE’s Data-Driven Dialogs® allow businesses to send automated messages to customers through the channels of their choice, including phone, SMS / MMS messaging, email and voice first. For more information on SPLICE, visit our website, connect via LinkedIn or follow us on Twitter at @SPLIC Software.
SOURCE SPLIC software
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