Southwest Airlines blocked its flights Monday night due to an issue with its weather data provider.
“As Southwest Teams and the supplier worked to restore connectivity, we implemented a ground shutdown to protect the safety of our crews and customers,” the airline said in a statement Monday evening announcing the resumption of operations. flight operations.
The airline recorded 1,398 delays – the most of any airline on the planet, according to Flightaware, a site that tracks global airline cancellations and other issues.
In responses to a flood of complaints On its official Twitter page, airline representatives apologized to customers and said the company was working to resolve the issue “as soon as possible.”
The footage showed an airport hall crowded with planes from Phoenix and the Southwest which seemed to be sitting on the Denver tarmac.
“NEWS of my life”, Sheryl Gay Stolberg tweeted, a reporter for the New York Times. “On board a @SouthwestAir flight from Ft Myers to Baltimore but cannot take off. I stood at the door for 45 minutes. All @SouthwestAir fleet immobilized because the company’s weather monitoring system is down.
Another said she was delayed for more than three hours in Chicago. Hollywood Burbank Airport said it had suspended all departures from the Southwest due to a “network” issue, although it later said flights were restarting.
Delta Airlines, meanwhile, said Monday it was working quickly to resolve a “technical” issue making it difficult for customers to purchase tickets.