Sony offers users one of the best noise canceling technologies with its WH-1000XM4 and WH-1000XM5 wireless headphones.
They come with a number of useful features and options that make them very convenient to use. One of these features is the Speak-to-Chat function.
This feature helps you communicate with others without having to worry about music or audio that is already playing.
Sony Speak to Chat keeps activating
However, some Sony WH-1000XM4 and WH-1000XM5 (1,2,3,4,5,6) users have reported an issue where the Speak-to-Chat feature keeps activating randomly for them.
Eliminate “Speak-to-Chat” or at least give the user the option to disable it permanently. A truly intuitive power button or on/off mode.
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WH-1000XM5 Speak to Chat keeps turning back on even after disabling it on the headset app.
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Even when the setting is manually disabled, the Speak-to-Chat feature still activates, and it seems to have been an issue for some time now (1,2,3).
Users are also unable to figure out why there is no option to disable this feature permanently. Some are even asking the team to get rid of the Speak-to-Chat feature altogether.
This is incredibly frustrating for users as they have to disable the feature in the headset app over and over again.
Official workaround
We have found a few workarounds that may help resolve the issue temporarily. One of them includes the following:
Tap two fingers at the same time on the touchpad
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Affected users can also try downgrading to the previous firmware to resolve the issue where Sony WH-1000XM4 and WH-1000XM5’s Speak to Chat feature keeps activating. It could also mean that the problem is software related.
Additionally, Sony has also provided an official workaround for this issue. They suggest temporarily disabling the touch sensor control panel in the app.
To help prevent this issue, avoid inadvertently touching the right earbud (a two-finger tap activates the Speak-to-Chat feature) or temporarily disable the touch sensor control panel in the app.
- Open the Sony | Headphones Connect app.
- Tap the System tab.
- Disable the touch sensor control panel.
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So, affected users can try the above mentioned workarounds in order to fix the current issue. We hope the team finds a permanent solution that doesn’t involve disabling another feature.
We’ll be keeping an eye out for the latest developments and updating this article as something noteworthy comes along.
Note: We have more stories like this in our dedicated Sony section, so be sure to follow those too.
Featured Image Source: Sony
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