Training software usually have a lot of benefits but when integrated with the right software, they can prove to be even more useful. The right LMS integration can facilitate better customer service, help you identify crucial gaps in your employees’ skill sets, and help you improve the productive output of your team.
LMS integrations give you the ability to fully synchronize your learning management system with all the other business applications your company uses. If your LMS does not integrate with your CRM(customer relationship management), analytics, and eCommerce, then you’re missing out on the opportunities to streamline your business processes.
To help you understand better, here are a few types of LMS integrations that you can adopt to streamline your business.
1)API integration:
It provides an interface for developers to manage applications with a set of credentials. An API(Application Programming Interface) allows you to connect the third-party applications to your LMS for sharing and synchronizing information.
When third-party applications are integrated with API, in-depth reports are auto-generated. It makes life easy as it allows sharing of process and enterprise data easily among applications in a given ecosystem.
2)CRM or Customer Relationship Management:
It stores valuable information about your customer’s behavior and helps you track their experience with your organization. It allows you to designate personalized eLearning plans for your customer service team based on their skills and organizational objectives and goals.
You can promote more reliable communication with your loyal customers by leveraging advanced tools and automating most of the processes. Salesforce is the most used tool with a powerful CRM that can integrate customers and employees. eLearning Industry is a platform where you can find, choose and compare different Salesforce LMS CRM integration providers.
3)CMS or Content Management System:
You can create, manage and organize your content using CMS integration. You can easily develop and deploy courses using this single tool. It helps you develop interactive courses with engaging features and design content in an advanced manner. It also has a centralized location for relocating and storing existing content.
4)Social media:
With social media integration, you can do online discussion forums, training resource sharing, and much more. It allows you to monitor the informal training activities and facilitates peer support and feedback. You can also share online articles and journals in your online training plan for better learner engagement. It is also a great way to boost collaborations in the team where they can form social media groups to help each other and host online polls and live chats.
5)Single Sign-on Integration:
With Single Sign-On (SSO), you can centralize your authentication platform. You can log in to your digital platforms and training portals using the same credentials. It not only saves your time but also saves your data from potential threats. This is a tool that makes the login process easy along with high data security.
6)Video conferencing:
In the age of remote working and online training, video conferencing has become mandatory to get your employees involved. Virtual classrooms are also a great way to offer face-to-face support to team members.
You will need LMS that allows you to integrate video conferencing tools to ensure more employee engagement and interactions.
Conclusion:
LMS integration has many benefits. It can streamline the majority of your business process effectively. It also automates many tasks which gives your employees more time to focus on important things.
With that said, settling on the right LMS integrations can be confusing. To begin, you can check the list mentioned above and pick the integrations that are most useful to you. If you are still not sure, don’t worry. There is always an option to test-drive a tool and check if it aligns with your organization’s goals and objectives.
