Samsung to Showcase Innovations Designed to Transform Customer Experience, Including Q50A and Q60A Series Hospitality TVs, Available October 2021
At this year’s Hospitality Industry Technology Exposition (HITEC), Samsung Electronics America, Inc. renewed its promise to deliver display innovations and content management solutions to its hotel partners.
“The return of travel and the prioritization of interaction with guests have changed the hospitality industry and the way it traditionally provides products and services.” said Chris Mertens, vice president of sales, Samsung Electronics America Display division. “The shift to digital platforms has intensified during the pandemic, so we have taken the time to reflect, research and collect market feedback on how best to meet evolving needs and improve performance. hotel experience by investing in customer-centric technology that takes advantage of today’s technologies. display and network infrastructure options.
As businesses develop strategies to revitalize their businesses after the toughest years, Samsung is proud to help hotel, casino and cruise line leaders begin a digital transformation to scale their businesses with the right solutions.
“Samsung’s hotel solutions portfolio demonstrates our understanding of how digital transformation can contribute to a great customer experience. ” said Mark Quiroz, vice president, product marketing, Samsung Electronics America display division. “These solutions, from our new hospitality televisions in guest rooms, to LED signage in the lobby and outside, to our new all-in-one secure kiosk solution, show Samsung’s ability to improve performance. customer experience while streamlining operations with a complete technology ecosystem. “
New smart TV for the hospitality industry
Samsung’s latest technology for guests is its new 4K QLED smart TV series. The Q60A and Q50A hotel TVs combine Samsung’s Quantum Dot processors with 4K resolution and Smart TV capabilities for optimal picture quality and sound. The series includes Quantum HDR, which offers customers a wider range of brightness and high contrast, while its sleek, slim design simplifies mounting and installations, allowing seamless integration into any environment.
The Q60A is compatible with Samsung LYNK ™ Cloud to facilitate device management, content management and business analytics for multiple sites and hotel chain properties. LYNK Cloud can also be used as a targeted marketing solution to generate additional revenue. LYNK Cloud monitors in-room media to seamlessly deliver smart branded content through Samsung’s secure commercial-grade TVs, combined with advanced analytics to increase revenue and reduce costs. Recognizing the importance of delighting guests with dynamic in-room entertainment, Samsung’s stylish in-room TVs make their rooms feel more like home with the right content. Customers who enjoy content on the Q60A or Q50A can now enjoy YouTube TVs for over 85 channels of entertainment, news, live sports and more. The Q60A also offers Tubi TV, the advertising-supported video-on-demand service with over 35,000 movies and TV shows, over 100 local and live news channels and over 250 entertainment partners. Samsung will be happy to share new OTT app additions in the coming months.
Working with the best brands in the hospitality industry, Samsung in-room TVs give hotel management and guests greater control and interactivity never before offered with native compatibility via LYNK Cloud and stunning 4K UHD resolution.
The kiosk’s easy installation options, enhanced protective antimicrobial coating and shatterproof film make it an ideal solution for the revitalized hospitality industry. Equipped with a speakerphone, printer, scanner and a variety of payment options, including a cradle for major EMV terminals (Europay, MasterCard, Visa), this sleek touchscreen from 24 inch enhances the customer experience and simplifies check-in / check-out, ordering, and other engagements with its sleek design and simple interface.
The display is powered by Samsung’s proven System on Chip (SoC) technology, eliminating the need for an external PC, while delivering powerful and reliable technology. The kiosk’s modern design, ease of use, adaptability, and flexible configuration in a variety of positions make it ready for rapid implementation with security and management in mind. This all-in-one feature makes maintenance quick and easy, ensuring minimal downtime, lower operating costs for hotels, as well as increased guest satisfaction – many of whom are digitally savvy and expect. digital solutions that improve their travel experience.
Charging station for electric vehicles with the BMW i8
Sales of EVs (electric vehicles) are expected to grow rapidly, as is the installation of EV charging stations. Recognizing the opportunity this offers the hospitality industry, which is looking for ways to attract new customers, Samsung’s kiosk is designed to help customers provide top-notch charging service while adding a visual channel for third party customer services, membership programs and advertising. .
Demonstrating how its digital signage displays and software can create seamless and engaging EV guest experiences, Samsung is pleased to present at its booth a demonstration of an EV charging station that uses its Kiosk solution with a hybrid sports car. BMW i8. Blending luxury with necessity, the charging station shows how hotels can make a sophisticated impression, generate revenue and build brand loyalty throughout the guest journey while strengthening sustainability leadership.
The kiosk’s touchscreen can use user data and programmatic advertising technology for targeted advertising, as well as delivering hotel messages and service offerings, as well as community messages. With its MagicINFO 9 remote management feature, hotel management can easily manage content and improve efficiency by identifying issues in real time and taking action when a problem arises. Remote control capabilities allow problem diagnosis and remote control of essential functions such as turning the screen on and off.
Samsung’s first content and device management software solution, MagicInfo 9, streamlines management’s ability to create, schedule and play content across multiple devices on a single display network. A product that has seen incredible updates over the past 13 years, MagicInfo 9 goes beyond a traditional content management system when it comes to remote management and security to increase operational efficiency. and reduce overheads through interactive screens with attractive advertising opportunities. This platform is ISO certified for data security and privacy, giving it all the features needed to support hotel signage and guest branding stories.
Since its inception, LYNK Cloud has had a reputation as the best all-in-one platform for the maintenance, monitoring and management of in-room TV fleets. Its comprehensive platform was designed for the hospitality industry and remains the leading product for real-time, cost-effective performance monitoring. The value of technology updates and personalized touches has transformed customer expectations. Keeping customers informed and customizing programming to their liking has never been easier with easy-to-manage update options. Advanced business analysis and content creation tools make it the complete management solution for engaging and revenue-generating media in the room / booth.
Outdoor: Samsung will present its new product in its range of outdoor LED displays, the XPR-B. The XPR-B is a flexible all-in-one display solution designed for a variety of small and medium-sized hospitality businesses. Dubbed the “LED in a Box,” the XPR-B comes with a simple web-based content management solution that allows hospitality IT managers to quickly deliver important information. Samsung’s outdoor displays are designed with how Properties today take advantage of fully integrated digital displays that stand alone and can be used in hot, cold, rain, snow and dust. The key is to choose the brightest, highest quality screens that allow full visibility in bright ambient light, even when wearing polarized sunglasses.
Interior: Large video walls are the latest trend in architecture and design for public hospitality spaces, which is why Samsung is proud to present its The Wall. The wall features MicroLED technology which delivers a revolutionary viewing experience with pure black, true colors and epic clarity. Ideal for hotel lobbies, VIP suites, conference rooms and more, The Wall redefines what it means to deliver a one-of-a-kind visual experience.
For more information on Samsung docking products and solutions, please visit the Samsung website.