Samsung has been the world’s largest brand of smartphones, televisions and home appliances for years. Despite increasing competition from several brands, it has remained firmly in its place for most of this period. Thanks to the trust it has built over the years, many consumers prefer to buy a Samsung device rather than products from most Chinese brands.
The quality and support of the South Korean company’s software has improved significantly over the past few years and has had a positive impact on consumer mindset. But we’ve noticed an increase in complaints about Samsung products in recent months, particularly from Indian consumers, with some complaining that Samsung refuses to offer free repairs even for problems caused by hardware. defective and not by user error.
For example, some users reported that their Galaxy smartphone’s Super AMOLED screen developed a green/pink line without physical damage, and although some service centers offered free repairs, others did not. , which led to a number of user complaints on social media platforms such as X (formerly Twitter) and Reddit.
We reported these issues earlier today and also reached out to Samsung India for a statement to hear their side of the story, and we have decided to adjust our coverage accordingly in the interest of balance and concision.
According to the spokesperson we contacted, “Samsung India is committed to providing the highest standards of customer service to all its consumers in the country. We place the highest priority on our consumers and believe in providing a service that is convenient, transparent and accessible to all.»
From what we’ve heard from our own sources, Samsung India does a very good job of handling complaints as quickly as possible. It’s not perfect, but Samsung tells us that it has taken note of the growing number of customer comments on social media and elsewhere and will do its best to make any necessary improvements. So you can rest assured that we will return to this story later. date to see the results of these improvements.