LONDON, and NEW YORK, September 24, 2021 / PRNewswire / – Red Box, a leading platform for voice, today announces the certification of its compliance recording solution for Microsoft Teams as part of the Microsoft Independent Software Vendor Partner Certification Program ( ISV).
After extensive third-party approved testing, the solution ensures compliance with regulatory requirements with policy-based compliance recording integration for Microsoft Teams, providing capture, transcription, storage, retrieval, archiving and Keeping company-wide communications secure.
“The certification is a powerful endorsement of Red Box’s communication capture capabilities, enabling organizations in a wide range of verticals such as finance, health and public safety to operate under strict regulatory obligations and ” harness the benefits of digital collaboration, while remaining compliant with regulations including MiFID II, Dodd Frank and PCI DSS “, comments Pete Ellis, CPO Red Box.
The Red Box solution meets all of the rigorous market requirements, delivering an unmatched secure user experience with flexible cloud, hybrid and on-premise deployment options.
With over 30 years of experience delivering highly resilient compliance records to customers around the world, Red Box supports both dedicated Microsoft teams and mixed telephony and contact center environments to ensure that businesses capture and transcribe every conversation for regulatory purposes.
Red Box also acts as a gateway to leading AI, automation, analytics and storage applications by providing customers with full access and control over this set of voice data captured in real time. Open APIs ensure integration with a broad ecosystem of leading partners that includes compliance archiving, fraud detection and monitoring solutions, as well as CRM, CX, business performance and business intelligence platforms.
Red Box is also integrated with Microsoft Dynamics 365 Customer Service Insights and Sales Insights. As a preferred phone partner for Conversation Intelligence, this includes using captured data to improve sales performance and customer experience with large-scale call analytics.
“The Red Box compliance recording solution and its integration with Teams and Dynamics 365 enables organizations to benefit from streamlined teamwork and enhanced analytical insights, while meeting relevant regulatory requirements for compliance. of files, monitoring, data governance and reporting ” comments Pete Daderko, Director of Product Marketing, Microsoft Teams Phone.
About the red box
Red Box is a dedicated voice specialist with over 30 years of experience empowering organizations to capture, secure and unleash the value of voice enterprise-wide. Conversa by Red Box is the next generation and the first truly open microservices-based enterprise voice platform. It gives customers open access and control over captured voice and media, resilient, high-quality real-time data capture across the enterprise, the freedom to use that data in any application, and a Market-leading total cost of ownership.
Red Box is trusted by leading organizations in the financial services, contact center, government and public safety industries (including six of the world’s largest banks, 85% of global interprofessional brokers, hundreds of call centers and over 80% of UK police forces) and we capture and secure millions of calls every day for thousands of customers around the world.
For more information visit www.redboxvoice.com
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