As difficult as it has been to find a Playstation 5 (PS5), a handful of gamers aren’t so happy that it worked.
A class action lawsuit naming Sony accuses the company of violating consumer fraud laws and warranty agreements. The complaint is that the issues with its PS5 DualSense wireless controllers are not resolved by the company.
The lawsuit alleges that the joysticks on the DualSense controllers are faulty, leading users to experience drift issues. Drift refers to an issue that occurs when the joystick on controllers automatically registers movements without any manual input from the user.
Drift can significantly interfere with gameplay.
The case was filed by Chimicles, Schwartz, Kriner and Donaldson-Smith in the Southern New York District of the federal court system.
The whole complaint can be read here.
The complaint alleges that Sony was made aware of the issue through online consumer complaints, consumer complaints made directly to the company, and its own pre-release testing.
Earlier this month, Sony announced that it has sold 4.5 million PS5 consoles since its launch in late 2020.
Lawyers say there have been thousands of complaints from around the world. The argument is that Sony should have informed PS5 buyers of the problem.
Attempts to repair or replace would run into a large backlog that redirects them to customer service. Once they reach the business, Sony requires owners of their controllers to pay shipping costs despite the warranty.
To date, the latest software and firmware updates have not offered a solution to the problem.
The lawsuit seeks damages in excess of $ 5 million. No information is available on the number of individuals added to the case.
For more information or to join the costume, follow this link.
Sony did not immediately respond to a request for comment.
