Monitor 2 has had a series of issues since the title launched on October 4, involving server issues, massive queues in the thousands, and crashes. Disgruntled gamers voiced their opinions all over the world Monitor 2 subreddit, on social networks in general, and frankly on the Internet.
The Monitor 2 the developers also did not let this issue go unnoticed.
In a community blog post on October 5, Jodie, community manager for Monitor 2expressed the company’s apologies regarding the more than difficult start.
When creating the Issues discussion, the Surveillance dev said, “Connection queues, server crashes, and stability issues are closely related, so we’ll talk about them together.”
The community manager blamed the separate server queues, one being for Battle.net and the other via Monitor 2 himself. They also shared that Blizzard made changes to improve the queuing process, making it easier for players to experience queuing before entering. Monitor 2.
Finally, the developer explained the issues regarding fixes for server queues and crashes, saying “We continue to add nodes to ease the pressure on the player database.”
“The process of adding nodes requires replicating data, which inherently adds pressure to an already strained system, so we’re doing it slowly so as not to cause further disruption as developers and engineers work on separate issues. “, they added.
Regarding extremely long queues, the community manager explained, “We are also currently limiting queues to protect the player database as much as possible while we scale. This hurts in the short term, but once it’s done, will greatly improve the player experience on multiple fronts going forward.
These explanations are part of a series of other comments regarding issues involving DDoS attacks, “incorrectly locked heroes and items for existing players”, and “account merging issues”.
The community manager stressed the importance of going to the community forums and reporting any issues with his support team, saying, “If you’re still having this problem after following these steps, please open a support ticket, this data is very useful for our team. .”
Hope these issues can be resolved as soon as possible so Monitor 2 players can return to the servers, select their heroes and start the sequel again.
