An Aurora, Ont. wife is an Elton John fan, so when her Farewell Yellow Brick Road tour was due to stop in Toronto in March this year, she bought tickets for her family.
“My grandson is an Elton John fan and these tickets were a gift for him and his mother,” said Joanne Smith.
Like many concerts and sporting events, Elton John’s show has been canceled due to the COVID-19 pandemic.
At first, fans were told to keep their tickets and wait for future dates to be announced, but some fans requested a refund instead.
Smith received an email from Ticketmaster saying “your event has been postponed, don’t worry, your tickets are still valid.”
But Smith was surprised to see that the new concert date was February 15, 2022.
“Originally we thought we would keep the tickets and go with the flow, but we don’t know what’s going to happen in 2022,” Smith said, adding that “it’s long for $ 600 to stay in the someone else’s pocket.
Elton John fans were told to get their money back that they have until October 23, 2020 to request a refund and if they do not choose that option, tickets will remain valid for the postponed date.
Smith said she had been trying to get her money back for a month, via phone, email and live chat, but couldn’t get an answer.
“They won’t tell me anything because they just won’t answer. Elton John is one of the few artists who said give people their refunds – so give people their refunds, ”Smith said.
As the deadline approached, Smith contacted CTV News Toronto. When we contacted Ticketmaster on his behalf, they offered him an apology and immediately refunded him $ 600, which was a relief.
If you have purchased tickets for a concert, the refund rules differ from show to show. You may be able to get your money back, future credit, or you may need to hold onto them until the artist comes back to town.