Motorola recently launched its second Razr foldable phone, and it’s available unlocked rather than just on Verizon. If you decide to go to the Amazon listing to pick up Moto’s flippy little boy, you might notice a strange warning. The phone’s “open” shipping setup can potentially cause damage in transit, so Moto opens all boxes to close the phone. In the process, someone might get fingerprints all over your “new” phone.
Here is the full review posted on the official Amazon product listing.
NOTE: RAZR was originally intended to be shipped in the unfolded position. However, to protect the screen better, we’ve folded your RAZR – it’s more secure but may not be as stylish as we hoped. We apologize if you see fingerprints on your device. We assure you that your RAZR is brand new.
Like all foldable phones, the Razr’s screen is its most vulnerable component. Even the Samsung foldable with the “ultra-thin glass” can get scratched easily thanks to the plastic top layer. It’s just the reality of foldable phones right now. So it’s strange that Motorola is designing a box that leaves the screen so exposed. Granted, the box looks cool (see below), but that big plastic display begs for bumps and scratches.
We contacted Motorola and here is the response we received.
Motorola packages the new razr in its closed form at the factory level. Once the device leaves our facilities, it is not reopened. Motorola has strict glove handling and sanitation requirements and shipping protocols to provide a great out-of-box experience. As with all products, we will continue to monitor closely and make additional adjustments as needed to provide the best customer experience.
So the “we” in the Amazon listing is Motorola itself. It’s packing the phone in the factory with the flip closed, so no retailer has to open and close the boxes – it’s just a poorly written review on the Amazon page. Moto also says that employees shutting down phones wear gloves, so it’s not clear why the Amazon listing even mentions fingerprints. So, Razr boxes might look a little warped, but you shouldn’t have to worry about Amazon employees getting their hands on your new phone. However, Motorola did not say whether or not they saw a damaged Razrs model during shipping in the open configuration. I would certainly be interested to know what motivated this change of packaging.
This article was updated with a comment from Motorola.