Microsoft previews OneDrive Sync administration reports
Microsoft on Tuesday announced a preview of OneDrive Sync admin reports for the OneDrive for Business cloud storage service when used with Windows clients.
The OneDrive Sync admin report preview only works with Windows clients at this time. Reports display in the Microsoft 365 Admin Center portal used by IT professionals. They get a graphical dashboard view of how OneDrive for Business is being used by end users. The dashboard displays any data synchronization issues that end users may have encountered.
Three aspects of using OneDrive for Business appear in a single view in the OneDrive Sync Admin Reports dashboard, namely:
- The number of sync errors found, plus its percentage within the organization (end users see a “red X on the OneDrive icon” when these errors occur).
- The percentage of computers using the current version of OneDrive for Business.
- The percentage of “known folders” used by OneDrive users.
Known folders are the default folders that come with Windows, such as the “Desktop”, “Documents”, and “Pictures” folders. Syncing these folders with OneDrive is considered a backup measure.
IT professionals can use the dashboard to verify the success of file migrations using the Known Folder Move feature. Known Folder Move is Microsoft’s solution to move file storage from local machines to OneDrive cloud storage.
IT professionals can click the names of end users in the dashboard to view information about synchronization errors. They also get information about the device being used. End users do not have to describe the problem to IT given this capability, Microsoft argued.
The next step is to tell the end users how to fix the problem. Apparently the dashboard only shows sync errors. The tools to resolve these issues have not been described.
The level of detail of the report synchronization in the dashboard is not clear. For example, some synchronization issues occur because the saved file names are simply too long, or the file name contains an invalid character or extension. These limitations are described in this document. Troubleshooting tips can be found here.
Kurt Mackie is Senior News Producer for 1105 Media’s Converge360 Group.