Microsoft recently released several updates for Windows 11 and 10 as part of its Patch Tuesday cycle. After updates started rolling out widely, users reported some apps crashing on launch on Intel hardware, especially those using older graphics drivers released in early 2022.
After recent Windows updates such as KB5022360, some users have seen applications crash on launch, with an “apphelp.dll missing” error message appearing. Although this may seem like a widespread problem given its nature and magnitude, it does not affect all users, and only those with Intel hardware experience it.
Some of our readers with older Intel drivers experienced the crash, but we didn’t notice any issues on our systems. The only key difference between affected and unaffected devices is that older Windows drivers were installed instead of newer versions.
In an update to the support document, Microsoft confirmed that it is aware of issues with certain Intel PCs and that only those using Intel graphics drivers with versions 26.20.100.7463 to 30.0.101.1190 are affected. Given the seriousness of the problem, it is likely that Microsoft will release a fix soon.
Microsoft documentation further revealed that users can mitigate the issue by installing an Intel GPU driver with a version newer than 30.0.101.1190. This can be done through Windows Update or manually download and install the latest version of the Intel driver using the troubleshooter app.
Microsoft says it’s safe to use a driver newer than version 30.0.101.1190, adding that a fix will be released soon.
“We are working on a resolution and will provide an update in an upcoming release,” Microsoft said without revealing when it plans to release the emergency patch.
Other known issues in Windows 11 January 2023 Update
Microsoft is aware of another issue: provisioning packages may not work as expected on some systems. As a result, some PCs may only be partially configured and this bug also affects the Out Of Box experience. Fortunately, provisioning packages (.PPKG files) are used in work or school environments and should not affect personal computers.
The third known issue is related to copying large files of several gigabytes (GB). According to Microsoft, Windows may take longer than expected to copy or move files.
Users will likely experience slow transfer performance issues on Windows 11, version 22H2 or newer.
