The MCS Resource Mobile app gives technicians and drivers on the road the ability to perform their tasks via a mobile app, providing feedback to back office rental controllers.
MCS rental software
MCS has launched the Resource Mobile app on iOS and Android. The MCS Resource Mobile app gives technicians and drivers on the road the ability to perform their tasks via a mobile app, providing feedback to back office rental controllers.
The new app has been revamped, providing MCS users with trackability of resource locations during the day. Rental controllers now not only know when a job has started, but can also track the progress of the job, including when their assets are actively driving or when they have arrived on site.
“The new Resource Mobile app has instant benefits, simply because it is now available on iOS and Android devices, but the huge benefit comes from the added visibility of resources on the road. When it comes to ad hoc planning, having deeper visibility into the status of jobs is a game changer,” said Josh Lewis, president of MCS USA.
The new app also includes a number of additional features supporting the rental process, including personalized checklists and the ability to send SMS alerts to customers to let them know when a driver or technician is on the way .
“Feedback from our users indicates that they have been successful in improving customer service, providing their customers with clear and accurate technician status updates,” Lewis said.
The MCS Resource Mobile app is available for download on the App Store and Play Store.