IGT obtained three gold medals and a first prize in the 17th edition of the “Annual Global Top Ranking Performers APAC”
YAKARTA, Indonesia, November 28, 2022 /PRNewswire/ — IGT Solutions (IGT) has released several accolades to the recipient of the 17th Annual Global Top Ranking Performers Awards APAC hosted by ContactCenterWorld, the world’s largest contact center association. IGT represents a Tokopedia as a socio de CX (experiencia del cliente) para “Tokopedia Care” y recibió el mayor reconocimiento por su enfoque innovador para la CX digital.
IGT Solutions Wins Gold for Tokopedia Care
Cada año, more than 2,000 customer experience experts from more than 80 countries compete in more than 50 individual, equipment and company award categories for the opportunity to win a prestigious ContactCenterWorld award. IGT atribuye su éxito a seguir el principio rector de Tokopedia de “enfocarse en el consumidor y ser el PRIMERO en cuanto a implementación (amigable, proactiva, sencilla, confiable)”. To combine human intelligence and digital technologies, IGT brings exceptional digital services of CX in Tokopedia Care in different interaction channels such as electronic correlation, social media and chat.
As a provider of omnichannel customer experiences, fluid and of última generation lasting más de 20 años, IGT is the preferred society of the main companies of viajes y alta tecnología del mundo. The contundentes éxitos de la empresa en los premios globals ContactCenterWorld de 2022 incluyen:
Gold medals :
- Individual premium: Best manager of service to the client (solo subcontracting)
- Premio al equipo: Best client/customer management team
- Premio al equipo: Best customer service team
Medal al segundo lugar:
- Premio individual: Best capacitador de centros de contacto
Vipul DoshiExecutive Director of IGT Solutions, expressed: “This is a testimonial of the solid relationship between IGT and Tokopedia. Ambas organizations se esfuerzan por lograr une visión compartida de mjorar y enriquecer les experiences de los clients mediante la fusion de la intellect humana y las tecnologías digitales”.
Rudy A. Dalimunthe, Senior Vice President of Operaciones y Productos de Ventas de Tokopedia, Expresó: “Tenemos tres valores basices a los que llamamos “3DNA”, y uno de ellos es el “Enfoque en el consumidor”. as all of our most important socios. the innovation between Tokopedia and IGT Solutions so that Tokopedia Care becomes the basic pillar of the customer service Indonesia“.
Acerca from IGT Solutions
IGT Solutions is an ultimate generation customer experience company that defines and offers transformative experiences for global brands. Lo hace using innovative digital technologies and combining digital and human intelligence. IGT es el socio preferido para gestionar procesos integrales de CX en los sectors de los viajes y las tecnologías de alto crecimiento. Founded in 1998, IGT has more than 85 selected clients per global level and more than 25,000 CX experts who provide services to clients from 30 cents of entrega global. The services offered by IGT include the desarrollo and maintenance of aplicaciones, pruebas de aplicaciones and análisis de empeño, DevOps empresariales, estrategia and consultoría de movilidad, automatización de procesos robóticos (Robotic Process Automation; RPA) and analítica, además de un spectro completo BPM support. www.igtsolutions.com
Acerca from Tokopedia
Tokopedia, an Indonesian company dedicated to technology, has the mission to log the digital economic index. The vision of Tokopedia is to uncover a super ecosystem of such a person who may come to meet such a person. At present, Tokopedia will employ a million of vendors and usuarios through mercados and digital products, financial technology and accounts, logistics and cumplimiento, así como Tokopedia Partners. Tokopedia forma parte del grupo Goto, el ecosistema digital más grande de Indonesia which includes Gojek, Tokopedia and GoTo Financial. www.tokopedia.com
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FUENTE IGT Solutions
SOURCEIGT Solutions
