AUSTIN, TX, January 27, 2022 /PRNewswire/ — IgniteTech™, the “Where Software Goes to Live™” company, today announced that a definitive agreement has been signed by all parties to acquire certain assets of BryterCX, a courseware provider end-to-end customer solutions that take customer experience (CX) to the next level.
BryterCX’s Journey Intelligence™ platform uses breakthrough artificial intelligence and machine learning to provide users with robust journey insights that reveal clear trading opportunities. Powered by patented technology, BryterCX’s solution generates user-friendly visualizations of actionable metrics and alerts that organizations use to effortlessly measure, monitor, and manage all aspects of the customer journey across multiple channels. This can be used to optimize customer experiences with organizations across all industries.
This latest acquisition builds on 2021 – a year of record growth for IgniteTech – with a new addition to the IgniteTech software library, which is now home to more than 60 solutions across various industries, markets and features.
“BryterCX has impressive technology and a passionate customer base, and we couldn’t be happier to bring the two into the IgniteTech family,” said Eric Vaughan, CEO of IgniteTech. “We look forward to adding even more energy to BryterCX customers’ success with their existing solution and adding value through the IgniteTech Unlimited program.”
IgniteTech Unlimited is the revolutionary Netflix-style licensing model that gives every IgniteTech customer full access to the entire portfolio of IgniteTech enterprise solutions at no additional cost. Subscription includes access to the innovative Cloud Cost Optimization offering, which seamlessly and automatically reduces cloud-related expenses at no cost to existing customers.
“Today marks the start of an exciting new chapter for BryterCX,” said Rodney Kelley, president of BryterCX. “I’m incredibly proud of our team’s accomplishments in helping our clients improve their customer interactions, and I’m confident that IgniteTech is the right place for our vision to continue to thrive.”
BryterCX’s software will bolster IgniteTech’s suite of customer experience management solutions, which includes ResponseTek, a solution that aggregates customer sentiment and delivers insights, and Placeable, a location-based marketing solution.
For specific inquiries related to the acquisition, IgniteTech has created a special email address – [email protected] — to streamline communications.
ABOUT IGNITETECH
IgniteTech is one of the world’s leading enterprise software companies. Founded in 2010, IgniteTech is an innovative private company and member of the ESW Capital group of companies. Building on its corporate vision, “Where Software Goes to Live™”, IgniteTech grows exclusively through acquisitions. The Company continues to deliver on its promise to revitalize enterprise software through the three pillars of IgniteTech’s corporate vision: 1) safeguarding and stabilizing the software and enterprises it acquires; 2) innovate and transform products to the AWS Cloud; and 3) to add unlimited value with its one-of-a-kind, Netflix-style software subscription that includes all products from IgniteTech’s solution suites.
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SOURCE Ignite Enterprise Software Solutions, Inc.
