Findings from JD Power’s 2022 U.S. Motor Vehicle Performance, Execution and Fit Study Show Satisfaction Gap Between Combustion Vehicle Owners and Electric Vehicle Owners is Closing . In general, satisfaction with fuel economy/range is higher among petrol and diesel car owners than satisfaction with range/charging speed among BEV owners. However, the gap is now only 8 points on a 1000 point scale and there is a fairly simple explanation for this.
JD Power says the decline in ICE car owner satisfaction can be described as a natural result of very high fuel prices in the United States. Or, to put it simply, the more you pay at the pump, the less satisfied you are with your vehicle in general, and its economy/range figures are looking worse than before.
Electric vehicles do not face the same problem, which explains the smaller difference in satisfaction between the two types of vehicles. By the way, the drop in satisfaction with ICE-powered cars is contributing to a drop in overall satisfaction with new vehicles for the first time since 2014.
“The most significant factor driving the industry’s decline this year is owners’ perceptions of their vehicle’s fuel economy,” said David Amodeo, global automotive director at JD Power. . “The study was conducted as fuel prices were skyrocketing, and that pinch at the pump translates into lower vehicle satisfaction. Battery electric vehicles were not negatively affected by the increase in fuel costs, but have issues related to battery life and charging time.
In general, the average satisfaction rating for PHEV vehicles is 835 and 832 for hybrids. In comparison, traditional gas-powered vehicles have a rating of 846, while battery-powered vehicles have an index of 838.
In the premium segment, Porsche takes first place with a satisfaction score of 888 (out of 1,000), closely followed by Genesis (886) and Cadillac (885). In the mainstream sector, Dodge leads with 882 points, followed by Ram (863) and GMC (856). The BMW X6, meanwhile, is the highest-ranked individual model.
JD Power’s study survey is based on responses from 84,165 owners of new 2022 model year vehicles. They were inspected after 90 days of ownership.
