Google redesigns in-app feedback tool on Android and iOS – 9to5Google

Google redesigns in-app feedback tool on Android and iOS – 9to5Google

The “Send Feedback” tool found in every Google mobile app was recently redesigned to provide a more step-by-step, somewhat conversational experience.

Google places “Help & Feedback” in most apps, near the settings. It can be found either in the navigation drawer or in the account menu. After a list of popular help articles, “Send Feedback” is listed.

Previously, this opened a full-screen UI with an account switcher and a large text field, as well as the ability to attach a screenshot and system logs.

This redesign uses a “Send feedback to Google” that summarizes the process: answer a few questions, edit your screenshot, and share your feedback. In the case of the Play Store, Google asks you if you are trying to “Report a problem” or “Suggest an idea”.

If you choose the former, options include:

  • Download/install an app
  • Make an in-app purchase
  • Get a refund
  • Report charges
  • Buy or subscribe to content
  • Buy or use a gift card
  • Other

You then get the text field with voice input offered and the option to attach a screenshot (with editing tools). The final step – it will be automatically sent afterwards – is whether Google can “email you for more information or updates”.

We’re seeing this comments overhaul available in most Android apps and some iOS apps, including Gmail, Google Play, Search, and Gemini. It is not yet available in Google Messages, while the online experience (side panel) is unchanged.

New versus old

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