“We are honored not only to be presented as one of the best suppliers in Frost & Sullivan Contact Center Software Buying Guide 2020 as a leading contact center supplier for the second year in a row, but also in the Frost & Sullivan European Radar report which selects only the most innovative suppliers, ”said Michael mccloskey, Managing Director of Bright Pattern. “Bright Pattern’s recent success in EMEA with clients in industries such as automotive, travel, retail, high tech and BPO have helped fuel our growth, and we are only beginning to expand. our imprint in Europe“.
Frost and Sullivan also provided recommendations to clients, in which Bright Pattern was recommended as the best solution for businesses looking for an omnichannel contact center, contact center artificial intelligence and omnichannel communications solution. for the management of IT services.
About the light pattern
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software which offers real omnichannel with AI on board which can be deployed quickly and easily by business users. Bright Pattern enables businesses to deliver a simple, personal customer experience across channels such as voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows businesses to measure and act on every interaction on every channel with AI omnichannel quality management.
SOURCE Light pattern