It can be incredibly frustrating when you’re sitting down to watch some of your favorite movies and shows on Disney+, but for some reason you’re having a technical issue and Disney Plus isn’t working on your Samsung TV.
We provide easy ways for you to fix Disney+ on your Samsung TV. By following these techniques, you can easily resolve any technical difficulties and enjoy uninterrupted streaming of your favorite movies and TV shows on Disney+.
Why doesn’t Disney Plus work on Samsung TV?
The main reason for Disney+ not working on a Samsung TV is due to connection issues. To resolve this issue, completely unplug your Samsung TV and wait 30 seconds before plugging your TV back in.
Disney+ is generally a pretty stable streaming service and issues are pretty rare, but like all streaming services, they sometimes don’t work as expected.
There are usually several reasons why Disney+ is not working on Samsung TV. We’ve listed some of the most common ways to get Disney+ working again on your Samsung TV.
Disney Plus Not Working on Samsung TV (How to Fix)
We recommend that you start with method 1 and follow all methods if the problems persist. If all else fails, contact Disney+ for assistance. We have details on how to contact Disney+ here.
The methods below will help you fix the following Disney+ Samsung TV issues:
- Disney+ Freeze or crash
- Buffering Disney+ on Samsung TV
- Disney+ not loading on Samsung TV
- Problems connecting to Disney+ on Samsung TV
- And more!
Method 1: Check your internet connection
Disney+ requires a consistent and stable internet connection to work properly on Samsung TV. If you have the option, hardwiring your Samsung TV instead of using Wi-FI will usually result in a smoother experience. This is especially important if you’re having buffering issues with Disney+.
To check your internet connection on Samsung TV:
- Click the HOME button on your TV remote. Go to Settings and select it using your remote.
- Select Network from the General menu.
- Select Network Status.
- On this screen it is possible to see the status of the network. Additionally, you can check your IP settings and try to reconnect.
You may need to contact your provider for assistance as there may be a latency issue with your internet connection.
Method 2: Update your Samsung TV
It’s entirely possible that if your Samsung TV operating system is outdated, you’ll have issues with your TV and Disney+. Samsung is constantly releasing software updates, so it’s essential that you update frequently to ensure you receive bug fixes and stability improvements for your TV.
To update your Samsung TV, follow these steps:
- Press the “Menu” button on your remote.
- Select “Support” from the menu, then click “Software Update”.
- Choose “Update Now” and follow the on-screen instructions to complete the update process.
- When the update is complete, your Samsung TV will restart automatically.
Note: The specific steps may vary slightly depending on your Samsung TV model. Be sure to check your TV’s user manual for detailed instructions on updating the software.
Method 3: Restart the Disney+ app
It’s always worth restarting the Disney+ app when you’re having trouble. This will refresh everything and often fix many different issues like buffering, loading issues, etc.
For restart the Disney+ app on a Samsung TVyou can follow these steps:
- Press the Home button on your Samsung remote to access the home screen.
- Access the Disney+ app using the directional buttons on your remote.
- Once the Disney+ app is highlighted, press and hold the Enter button on your remote for a few seconds.
- A menu should appear on your screen with options for the app. Select “Remove” or “Remove” to uninstall the app.
- Once the app is uninstalled, return to the home screen and navigate to the “Apps” section.
- Find and select the Disney+ app from the list of available apps, then download and reinstall it.
- Once the app is reinstalled, launch it and it should be restarted and ready to use.
Alternatively, you can try simply closing the app and reopening it. To do this, press the Home button on your remote to access the home screen, navigate to the Disney+ app using the directional buttons, and press the “Back” button to exit the app. Then go back to the app and select it again to reopen it.
Method 4: Reduce stream quality
To watch Disney Plus in HD, you’ll need at least 5 Mbps, while 4K Ultra HD streaming will need at least 25 Mbps. If you have a slow internet connection, you will probably experience Disney+ buffering issues on Samsung TV.
We have a solution that might do the trick. Lowering the video quality, especially if you have a slower internet connection, should fix many buffering issues.
Here are the steps to follow to lower the video quality on Disney+:
- First, open Disney Plus on your device and go to your profile.
- After that go to app settings.
- Finally, select Save Data from the options and get back to watching your favorite movies and TV shows.
Method 5: Reconnect to Disney+
Signing out of the Disney+ app will freshen things up and often fix a lot of issues.
- On your Samsung TVfind Disney+ and open the app
- Click on Sign out to complete the process.
- Sign into Disney+ again and play a movie and TV show to see if that fixed the issue.
Method 8: Reset your router
If all else fails, it’s always worth resetting your router to try and fix Samsung TV Disney+ issues.
To unplug your router and perform a reset, simply follow these steps:
- Locate the power cable connected to your router.
- Gently pull the power cable out of the router to disconnect it from the power source.
- Wait at least 10-15 seconds before plugging the power cable back into the router. This allows the router to completely shut down and reset.
- Once you reconnect the power cable, wait for the router to fully boot up and establish a connection to the internet.
Note that this method is slightly different from a “hard reset” where you press and hold a reset button on the router itself. Unplugging the router is a soft reset that should still reset the device to its factory default settings, but it may not be as effective as a hard reset in fixing some issues.
How do I uninstall and reinstall Disney Plus on my Samsung TV?
Uninstalling and reinstalling Disney+ is an essential step when you encounter technical problems. If you take some time from this article, its uninstallation and reinstallation should be complete.
When reinstalling, this will ensure that you are using the latest version of the Disney+ app. Disney constantly releases app updates that often include performance improvements and bug fixes.
- In the Smart Hub panel, select Apps.
- Select My Apps.
- Select the Options icon at the top of the screen.
- Select Delete my apps from the options menu.
- Select the app you want to remove.
- Select Delete at the top of the screen.
- To confirm deletion, select Yes
Disney Plus sound not working on Samsung TV
If you’re having audio issues with Disney+, the first thing to check is to see if other apps are working. Can you hear a sound when watching something on Netflix for example?
If everything else works as expected, it’s likely a Disney+ issue. We recommend uninstalling the Disney+ app and seeing if that fixes the problem.
You should also check the HDMI and make sure the connection between your Samsung TV or external speaker is fully plugged in. Audio signals are sent through the HDMI cable, so it must be in good working order. Try unplugging the HDMI cable to see if there is a bad connection.
You can also try adjusting the audio output and make sure it’s set to the correct output:
Settings > Video and audio > Audio output
If the wrong output is selected, you won’t hear anything! Make sure the correct audio output is being used, such as headphones, your TV, or even a soundbar.
Disney Plus showing black/blank screen on Samsung TV
If Disney+ or your Samsung TV shows a black or blank screen, it’s often due to the HDMI cable.
We recommend unplugging the HDMI cable completely and plugging it back in, making sure it’s fully plugged in.
Buffering Disney Plus on Samsung TV
If you’re having issues with Disney+ buffering, we recommend resetting the router. To reset your router, simply unplug it and plug it back in after 5 minutes. This should give everything a refresh and prevent Disney+ from buffering.
Moreover, uninstalling the Disney+ app and redownloading is also an effective method to prevent Disney+ from buffering.
Check if Disney+ is down
It is certainly possible that the problems you are having on Disney+ on Samsung TV are totally out of your control. Sometimes Disney+ suffers technical issues, and when that happens, there’s nothing to do but wait for Disney to fix the issues.
You can read more details on how to check if Disney+ is down here.
Still having problems?
If the above methods failed to fix Disney+ issues on your Samsung TV, it’s time to step up a gear. Disney+ has 24-hour customer service by phone or live chat. You can see full details for contacting Disney+ here. Disney+ customer service can help you determine what the problem is and hopefully how to fix it.
Alternatively, it’s worth contacting Samsung as they should be able to provide further steps on how to fix Disney+ issues.