TAIPEI, China, October 13, 2021 / PRNewswire / – When the epidemic struck Europe, many EU countries have stopped, but only Estonia could calmly face external challenges and crises, and maintain the day-to-day operations of the public and private sectors. Looking at the key factors, this can be attributed to estonia digital transformation, from the early 1990s.
Taiwan Innovation Expo (TIE) 2021 invited Estonia share the thoughts of the Baltic country on promoting digital transformation and development. Fusionmedium was the media partner of the event. Estonia has already been ranked as “the world’s most advanced digital company” by the famous technology magazine “WIRED”.
According to Anett Numa, consultant in digital transformation ofe-estonia briefing center‘99% of Estonian government services were accessible online during the pandemic, including business registrations, social assistance applications, etc. In addition, citizens have become accustomed to it, given the easy access by smartphone to all services.
An e-ID is the most critical element of digital government services: thanks to electronic identifiers, the government could quickly provide services to the population. Dr. Arvo Ott, eGovernment Technology Director of Estonia ‘E-Governance Academy‘, said that in 2002, Estonia had started issuing electronic identity cards, and every Estonian resident has an e-ID which stores personal electronic signatures for identity checks.
Numa also said that the Estonian government has combined the public and private sectors to develop various digital services, including electronic health insurance, electronic drug prescriptions and online banking account. In Estonia, with the exception of marriage and divorce proceedings, even real estate transactions can be done online.
Estonia is committed to providing every citizen with “digital rights”. In addition to existing e-government measures, it has also extended free internet services and increased the speed of national broadband.
The most important policy was to prioritize the government’s own digitization. estonia huge data information exchange system, X-Road, mark a of these efforts: Personal information left by users in government agencies and private sectors may be collected in the X-Road database. As long as user permissions and consents are obtained, the X-Road database allows government agencies and private sectors to access private and public databases. Data sharing made processing much easier.
To gain public support and trust, the various e-services of digital governments must also be transparent and accessible to the public. When a suspected security breach is discovered, the Estonian government organizes an open dialogue with the public and manufacturers to ensure public support for e-ID. Estonia also publishes the source code of the e-ID system on development platforms, allowing the public to identify and report vulnerabilities.
In addition to security concerns, government oversight is also a major concern. X-Road also includes blockchain technology and has implemented a personal data usage monitor. When a government official enters the X-Road system to verify people’s information, they leave a trail. The public can therefore check at any time which information has been consulted by which government body. If one believes that the government is using personal data inappropriately, one can take legal action to protect privacy.
estonia digital government is about cooperation and reciprocity. Government departments cooperate with each other to promote digitization and gain the trust of users. For the users, they are also willing to fully disclose their personal information to the government and take advantage of various electronic services in return.
Taiwan Innotech Expo 2021
FUTEX 2021 Trends Forum-Digital Transformation
SOURCE Fusion medium