With fall arriving and the holiday festivities approaching, many of us will be hosting more parties at home. In fact, 44% of people expect to celebrate the holidays at home with family and friends.[1]. This increase in cooking and cleaning can push our consumer electronics and appliances into overuse, requiring additional maintenance and, eventually, repairs.
When you need repair for your Samsung TV, washer, dryer, dishwasher or other major appliance, Samsung Care makes it easy to get convenient, quality support. With our trained and certified Samsung technicians across the United States, we cover 99.9% of the country for warranty service.[2]. Our repair experts go the extra mile to ensure the problem is resolved quickly and correctly so you can focus on what matters most.
Want to go behind the scenes of your Samsung electronics and appliance repair journey? Watch this video to learn more!
Here’s how it works:
- If you own a smart home appliance, Samsung’s Home Care service through the SmartThings app offers proactive and preventative support. The app sends alerts for product issues and allows you to create service requests for both in-warranty and out-of-warranty items. You can also call or text 1800-Samsung or go online to apply.
- For Samsung TVs, Samsung Remote Service allows a Samsung Care Pro to view and control your TV remotely to help you directly with your product.
- Once the ticket is created, you will be contacted within 24 hours to gather more information and schedule a convenient service appointment. A dedicated technician is assigned to you for diagnosis and repair. Our qualified technicians use digital tools to diagnose and control the quality of repairs. Original Samsung parts are prepared in our warehouse and assigned to your technician.
- On the day of the repair, you will receive an SMS with a link to follow the technician’s route to your home. Your technician arrives, connects wirelessly to your product using Samsung’s diagnostic app, and performs repairs: replacing parts, troubleshooting mechanical/electrical issues, or providing usage tips. After the repair, a thorough quality check is carried out, ensuring a successful one-stop repair journey. As a Samsung customer, we appreciate your feedback! You will receive a survey once your repair is complete so you can share more about your experience and help us continually improve.
Additionally, even in rural areas, our customers can access premium Samsung care for their TVs and appliances through Samsung beyond borders. Through this program, consumers within a 4-hour radius of a Samsung care center in various regions across the United States can receive in-home repairs. For anyone outside of this radius, Samsung can also send qualified technicians through the Samsung Traveling Techs program.
With a track record of delivering customer-centric care experiences, Samsung Electronics America consistently achieves the highest rankings in Quality of products and services for televisions and household appliances by ACSI – and just received the top spot in the ratings again.
To learn more about Samsung’s commitment to quality customer service or to schedule a repair, visit Samsung.com.
[1] Samsung Electronics America Consumer Market Insights 2023 Holiday Insights, July 2023.
[2] Coverage includes 99.9% of delivery zip codes (excluding P.O. Box, APO/FPO/DPO) from our largest retailer; warranty service only.
With fall arriving and the holiday festivities approaching, many of us will be hosting more parties at home. In fact, 44% of people expect to celebrate the holidays at home with family and friends.[1]. This increase in cooking and cleaning can push our consumer electronics and appliances into overuse, requiring additional maintenance and, eventually, repairs.
When you need repair for your Samsung TV, washer, dryer, dishwasher or other major appliance, Samsung Care makes it easy to get convenient, quality support. With our trained and certified Samsung technicians across the United States, we cover 99.9% of the country for warranty service.[2]. Our repair experts go the extra mile to ensure the problem is resolved quickly and correctly so you can focus on what matters most.
Want to go behind the scenes of your Samsung electronics and appliance repair journey? Watch this video to learn more!
Here’s how it works:
- If you own a smart home appliance, Samsung’s Home Care service through the SmartThings app offers proactive and preventative support. The app sends alerts for product issues and allows you to create service requests for both in-warranty and out-of-warranty items. You can also call or text 1800-Samsung or go online to apply.
- For Samsung TVs, Samsung Remote Service allows a Samsung Care Pro to view and control your TV remotely to help you directly with your product.
- Once the ticket is created, you will be contacted within 24 hours to gather more information and schedule a convenient service appointment. A dedicated technician is assigned to you for diagnosis and repair. Our qualified technicians use digital tools to diagnose and control the quality of repairs. Original Samsung parts are prepared in our warehouse and assigned to your technician.
- On the day of the repair, you will receive an SMS with a link to follow the technician’s route to your home. Your technician arrives, connects wirelessly to your product using Samsung’s diagnostic app, and performs repairs: replacing parts, troubleshooting mechanical/electrical issues, or providing usage tips. After the repair, a thorough quality check is carried out, ensuring a successful one-stop repair journey. As a Samsung customer, we appreciate your feedback! You will receive a survey once your repair is complete so you can share more about your experience and help us continually improve.
Additionally, even in rural areas, our customers can access premium Samsung care for their TVs and appliances through Samsung beyond borders. Through this program, consumers within a 4-hour radius of a Samsung care center in various regions across the United States can receive in-home repairs. For anyone outside of this radius, Samsung can also send qualified technicians through the Samsung Traveling Techs program.
With a track record of delivering customer-centric care experiences, Samsung Electronics America consistently achieves the highest rankings in Quality of products and services for televisions and household appliances by ACSI – and just received the top spot in the ratings again.
To learn more about Samsung’s commitment to quality customer service or to schedule a repair, visit Samsung.com.
