PALO ALTO, California, April 7, 2021 / PRNewswire / – Dartmouth College takes major steps to improve communication with students and faculty, deploying an artificial intelligence solution that delivers a personalized experience in real time. The College has partnered with an artificial intelligence company Aisera providing students and faculty with a virtual assistant designed to improve communication and response times while learning and teaching at home.
Dartmouth named virtual assistant Stinger offers support services and provides answers in seconds to about 10,000 students and teachers. Dartmouth executives were looking for a virtual assistant to instantly respond to natural language support requests on a channel of choice. Dartmouth users now interact directly with the virtual assistant in Slack or on their customer service portal.
“At Dartmouth, we wanted our faculty and students to have immediate answers to their online information and technology questions, especially during COVID. Aisera helps us achieve our goals of innovating and delivering an AI-powered conversational service experience across our institution. Faculty, staff, and especially students are able to self-service their technology information using language that suits them. Now our service center is free to deliver real value to our clients by consulting with them and building relationships on our campus. said Mitch davis, CIO of Dartmouth.
Aisera’s AI Service Desk solution automates answers to common information / technology questions and provides proactive user notification and engagement through an all-in-one conversational platform. Dartmouth Now Offers Natural Language Self-Service Solutions For Students And Employees By Leveraging Aisera Conversational AI and Conversational RPA. This is a paradigm shift in providing technological support for the benefit of students and faculty during the pandemic and beyond.
“We wanted to take the opportunity that the constraints of COVID gave us to be innovative in how we provide the information new students need when they join. Dartmouth,” said Maureen Hennigan, Senior Director of Client Services at ITC Dartmouth. “With Aisera’s AI Service Desk, we now offer self-service resolutions through Slack to a user base of 10K teachers and students. Building on our early successes, we are looking to leverage Aisera across campus to deliver information to our clients faster and easier. “
Muddu Sudhakar, co-founder and CEO of Aisera, said: “The benefits of Aisera were quickly evident for Dartmouth in the form of more 60 percent improved automatic resolution of support and MTTR requests by only 50 seconds. By automating service operations, Aisera dramatically accelerates diagnostic and resolution times to enable increased user self-service. We can only be delighted with these results for such an important institution in these unprecedented times. ”
Dartmouth seized the opportunity that the constraints of COVID-19 have given us all to be innovative about how they provide the information students need when they join the Dartmouth community. To this end, the college has also made additional changes to its new student orientation process and recently launched the new Dartmouth page, designed to help incoming students, staff and faculty through an enhanced customer service portal.
Founded in 1769, Dartmouth is a member of the Ivy League and regularly ranks among the largest academic institutions in the world. Dartmouth has forged a singular identity by combining its deep commitment to outstanding undergraduate liberal arts and higher education with distinguished research and scholarship in the arts and sciences and its four major graduate schools – the Geisel School of Medicine , the Guarini School of Graduate and Advanced Studies, Thayer School of Engineeringand the Tuck School of Business.
Aisera offers the world’s first AI-powered service experience solution that automates operations and support for IT, HR, sales and customer service, ensuring business and customer success by providing users with open-source solutions -consumer type service. Aisera quickly follows the digital transformation journey through user and service behavioral intelligence that leads to end-to-end automation of business tasks, actions and processes. Aisera is a leading venture capital funded start-up headquartered in Palo Alto, California, and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow, Atlassian, Zendesk, Datadog, Automation Anywhere, UiPath and Salesforce.