After a decade, Apple’s Small and Medium Business Joint Venture Support program appears to be drawing to a close. Apple is sending emails to customers about how the program will end, refunds will be issued, and how a new AppleCare offering will fill the void in the future.
Apple launched Joint Venture in 2011 as an IT solution for small and medium businesses. The argument was to help businesses “prepare, train and keep operating”. Essentially, Apple was targeting companies that didn’t need or couldn’t afford dedicated in-house IT staff, but were also large enough to need more support than the standard Genius Bar and AppleCare options.
The joint venture started at $ 499 and ran $ 99 for each additional user and included priority access, loaner devices, advanced support, and more.
Shared by 9to5Mac reader Ben, Apple is sending emails to joint venture customers about the program ending February 22.
The joint venture program will end on 2/22/21 at 11:59 p.m. PST. You will continue to have full access to Joint Venture until the program ends, and you will receive a refund for any remaining portion of your membership.
We also recently added a great business support option, AppleCare Help Desk Support, which includes some of Joint Venture’s most requested features, such as priority phone access to our experienced technical support staff, 12 hours a day. , 7 days a day. the week. To learn more about AppleCare Help Desk support, call your Apple Business Team to get started.
This email is aimed specifically at the joint venture’s customers in Australia, so it’s not clear if the program is ending worldwide, but it wouldn’t be surprising to see Apple shutting it down on every level.
You can read more about Apple Business Support on their website here and if you don’t have it, get the phone number of your local Apple Business team for more details on AppleCare Help Desk.
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