By Mikey Campbell
Friday, March 06, 2020, 6:22 p.m. Pacific Time (9:22 p.m. ET)
Apple launched a repair service program for third-generation iPad Air models suffering from a so-called “blank screen problem” on Friday, which in some cases may leave the tablet display permanently disabled.
The “iPad Air (3rd generation) service program for blank screen issues” covers current generation iPad Air models manufactured between March 2019 and October 2019, Apple said in an announcement posted on its website.
In certain undefined circumstances, the screens of the affected units may become permanently blank. Users may see a brief flicker or flash appear before the screen turns off, the company said.
Apple did not provide further details on the problem, but noted that the problem should only affect a “limited number” of iPad Air units.
Owners of eligible iPad Air models can bring their device to an Apple Authorized Service Provider or a physical Apple Store for free evaluation and repair. Customers can also arrange to send their device by email by contacting Apple Support.
Typical of other Apple service programs, the iPad Air initiative does not extend standard warranty coverage and covers affected devices for two years after the first retail purchase.
The third generation iPad Air debuted in early 2019 as an intermediate option that sits between Apple’s iPad and iPad Pro series.
