ATLANTA, October 29, 2020 / PRNewswire / – Electrical service to nearly 490,000 Georgia Power customers has been restored in the aftermath of Hurricane Zeta. From 8 p.m. Thursday, around 280,000 customers are without electricity Georgia. The company expects power to be restored to 95% of customers affected by Hurricane Zeta by Sunday night.
As the company continues to assess the damage, customers in the hardest hit areas should anticipate in advance the potential for extended outages, perhaps days, due to the massive damage caused by the storm. Based on the impact of Hurricane Zeta in the southeast and other storm activity in the country, the availability of additional resources from other utilities to assist with restoration efforts in Georgia is limited.
“This storm has caused an incredible amount of damage statewide which we are working as quickly and safely as possible to assess,” said David maske, Director of the Georgia Power Storm Center. “The multiple storms that have hit the southeast have strained the assistance resources usually available, but our teams are working tirelessly to rekindle the lights. We appreciate the patience of our customers and their support in the coming days.
The damage from Hurricane Zeta is similar to that seen after Hurricane Michael hit the state in 2018. The damage includes broken poles, damaged transformers and numerous cable spans. Teams also face challenges, including downed trees and blocked roads that must be cleared to enter certain areas. Damage assessment following the widespread impacts of Hurricane Zeta continues in affected areas around Georgia and must be completed as an essential step to effectively allocate resources.
Regional restoration estimates will be available once the appraisal work is completed.
Progress in restoration since the storm began has been largely made possible by Georgia advanced power grid, which allows the company to redirect and restore power even when weather conditions prevent field work, as well as early shift work. All Georgia Power crews are in the field today to assess the damage and restore power.
In the field, the food restoration process includes these key steps:
- Condition assessment – Response teams – or during major storms, damage assessment teams – work to identify hot spots and the resources needed to repair them, which could involve coming to customer property. Crews will use appropriate distancing efforts and customers are advised to keep children and pets indoors and to maintain safe distances from crew members.
- Make repairs – Georgia Power’s teams are focused on repairs that restore power to as many customers as possible in the shortest possible time.
Damage update – from 8 p.m. Thursday
- Electricity has been restored to nearly 490,000 Georgia Power customers statewide.
- There are currently approximately 280,000 Georgia Power customers without power.
- About 4000 cases of damage or individual problems (including broken poles and lines) that the company is working to repair.
- Damages and breakdowns are widespread and in much of the state.
The company encourages its customers to keep safety first after Hurricane Zeta:
- Watch for fallen threads. Fallen power lines can be hidden by debris or fallen trees.
- Never touch a fallen wire or try to remove tree branches from power lines – it can kill.
- Do not walk in standing water or saturated ground where fallen lines may be present. They could be electrified.
- Avoid chain link fences. They can be electrified by a line fallen out of sight and conduct electricity over great distances.
- Watch for Georgia Power crews working statewide. If you are driving, move in a lane for commercial vehicles stopped on the side of the road – it is the law Georgia.
Tools you can use
- Outage alerts – Subscribe to the free Georgia power failure alert service to receive personalized notifications and SMS updates.
- Outages and Storm Center – Available at www.georgiapower.com/storm, customers can visit this site to sign up for outage alerts, report and check outage status, and access helpful safety tips and information. Customers can report and verify the status of an outage 24 hours a day by contacting Georgia Power at 888-891-0938.
- Outage map – Installed within the Outage & Storm Center, Georgia Power’s interactive outage map provides near real-time information, allowing users to see where outages are occurring in the state and track estimated recovery times.
- Georgia Power mobile app – Download the Georgia Power mobile app for Apple and Android devices to access storm and outage information on the go.
- @GeorgiaPower on Twitter – Follow @GeorgiaPower on Twitter for storm tips, outage updates, customer service and more.
Preparing for a pandemic storm response
Georgia Power continuously monitors changing weather conditions and is ready to respond to service disruptions that may arise due to extreme weather conditions while taking proactive measures, including special “distancing” and other precautions to help protect operators. customers and employees of the virus spread.
In addition, the Company’s comprehensive pandemic plans help ensure the readiness of personnel and critical facilities necessary to continue to provide the safe and reliable power that customers expect and deserve.
How you can help keep workers safe while working in the field:
- If you see utility crews please stay behind at least six feet – much more if they are working.
- Please, no cookies or treats for workers during this time. Wave your hand or thumbs up to workers you see. They will understand your gratitude as they strive to keep the lights on.
- Do not touch utility trucks or equipment. Electricity providers operate under modified conditions to ensure worker safety, which includes additional cleaning and sanitation of tools and equipment.
About Georgia Power
Georgia Power is the largest electrical subsidiary of Southern Company (NYSE: SO), America’s largest energy company. Value, reliability, customer service and stewardship are cornerstones of the company’s promise to 2.6 million customers across all Georgia 159 counties. Committed to providing clean, safe, reliable and affordable energy at rates below the national average, Georgia Power maintains a diverse and innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind power. Georgia Power is focused on providing world-class service to its customers every day and the company is consistently recognized by JD Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeorgiaPower.com and connect with the company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).
SOURCE Georgia Power